Frequently Asked Questions

All orders are carefully prepared and dispatched within 1–3 business days. You'll receive a confirmation email with tracking details once your order has been shipped.

Yes. Kustro Gallery ships throughout Australia and internationally. Shipping costs and estimated delivery times are calculated during checkout.

Absolutely. Once your order has been dispatched, you'll receive an email with a tracking number so you can follow its journey.

Delivery times vary depending on your location. Australian orders typically arrive within 2–7 business days, while international deliveries may take 7–21 business days.

If your order has not yet been dispatched, we'll do our best to update your shipping address. Please contact us as soon as possible.

We accept major credit cards and other secure payment methods available through our online checkout.

Yes. All transactions are processed through trusted, encrypted payment providers to ensure your information remains secure.

If your artwork arrives damaged, please contact us within 48 hours of delivery. Returns for change of mind are subject to our Returns Policy.

Approved refunds are processed as quickly as possible. Processing times may vary depending on your payment provider.

If your order has not yet been prepared for dispatch, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible.

Every artwork is created or reproduced using premium materials and professional printing processes to ensure exceptional quality and longevity.

We use carefully selected fine art papers, archival inks and premium canvas materials, depending on the artwork and edition.

Keep your artwork away from direct sunlight, excessive moisture and extreme temperatures to help preserve its colour and quality for years to come.

We strive to reproduce every artwork as accurately as possible. Slight colour variations may occur due to differences in monitor and device settings.

Original artworks are one of a kind and are not restocked. Limited editions may become unavailable once the edition has sold out.